Back-to-school season is just starting and Amazon is coming up with its best deals on Laptops, tablets, and other devices. If you have an old laptop that you want to get rid of and buy a new one then the Amazon laptop exchange program is a good option for you.
But if you don’t know how laptop exchange work on Amazon then stay tuned we have covered every detail of it in this post.
This guide covers all the steps in the exchange, what to do to prepare your laptop for the exchange, the steps to avail of the exchange, what are the requirements for the exchange, and some frequently asked questions regarding the exchange program.
Steps to Avail Laptop Exchange on Amazon
Let’s see how you can avail yourself of the laptop exchange program in a step-by-step guide.
1. Select The Product
The first step is to select the laptop you want to buy under the exchange offer. Make sure the product has a laptop exchange offer on the cards. Not every laptop listed on Amazon would be having an exchange offer.
2. Select A Delivery Location
In the next step, you want to check if the seller has the exchange offer for your location because not every seller offers laptop exchange in every single location. You can enter your zip code to check this.
3. Look For The Exchange Offer
Now look for the exchange offer details listed for that particular laptop. It will have the maximum exchange price that can be availed under the offer. Read all the terms and conditions of the offer before preceding.
4. Enter the Basic Details Of The Laptop
Once you have selected the exchange offer, it will ask you to enter details of the old/used laptop. The details are like
- Laptop Brand
- Operating System
Once you enter the basic details it will show you the fixed exchange value for the old laptop.
Note: In some cases, there might be a service exchange fee that will be charged against this exchange.
5. Buy Now With The Exchange
Now if you agree with the valuation of your old laptop you can click on apply exchange. Now you can buy the product under the exchange scheme.
6. Keep The Computer Ready For Exchange
After you order the new laptop under the exchange program, you have to keep the old/used laptop ready for pickup. The delivery associate of Amazon will pick up the old laptop before delivering the new product.
7. The Delivery Associate Will Inspect The Used Product before Pick up
The Amazon delivery associate will inspect the old product for any physical damage, and the working condition of the laptop. He will also verify if the product details entered by you during the purchase match the product given to him.
If all are ok he/she will hand over the new product to you. If the old product fails to qualify or is rejected then you have an extra option to pay the exchange value and keep the product.
Step By Step Process of Amazon Laptop Exchange
Many people fail to qualify for the Amazon laptop exchange program either due to a rejected product or a mismatch of entered data. So what steps should you follow to Keep the laptop ready for pickup under the exchange program?
The first step while preparing the laptop for the exchange is to check for any dents, cracks, or scratches on the body. This is one of the major reasons why exchange is rejected.
Also check the laptop screen is clear of any discoloration, spots lines, or dead pixels. When you are sure there is no visible physical damage to the laptop it is ready for the next step.
In the next step log out of all your accounts on Chrome, or any other browser you are using. Remove any password you have set like a boot password or log-in password. Erase all personal data, and move or delete any data stored on the hard drives.
Apart from all this for Apple devices, delete your iCloud account from the laptop.
If at all possible you can give the Original box with all the accessories but his step is purely optional and there would not be any problem without the accessories that come with it.
Once everything is ready keep all things together but do not seal the container. Because the delivery agent will open them for verification and inspection.
The delivery associate from Amazon will Inspect the laptop for physical damages, screen damage, and real working condition. He/she will also verify the details entered while availing the exchange match with the original product.
If everything is fine the delivery associate hand over the new product and will ask you to sign the declaration for shipping the product.
Conditions When Exchange Can be Rejected
There are many reasons why your exchange offer can be rejected. Here are some of the major reasons
- Physical damage on the body of the laptop like Scratches, dents, cracks,
- Damage to the laptop screen like Discolouration, spots, lines, and dead pixels
- A dead laptop or the laptop is in no working condition
- The battery is dead. Laptop powers on when connected to the power source only.
- When the laptop details entered by you do not match the product given at the time of inspection
These are some of the reasons why the exchange can be rejected when not found to be as expected.
Frequently Asked Questions (Faqs)
How does Amazon laptop Exchange?
When you order a new laptop under the exchange program the delivery agent before handing over the new product inspects and verifies the laptop. If found satisfactory he/she hands over the new product and takes the old laptop.
Does Amazon accept damaged laptops for exchange?
No, Amazon does not accept damaged laptops for the exchange program.
Can I exchange the laptop for a mobile on Amazon?
No, you can not buy a laptop by exchanging a mobile phone. You can only buy a similar item only like Mobile for mobile, laptop for laptop.
What does the Amazon delivery guy look for when I exchange my old laptop for a new one?
The delivery guy looks for any physical damage to the body and screen, the working condition of the laptop, the battery is working or not.
Does Amazon check exchange products?
Yes, they do. The delivery associate inspects and verifies the product in exchange thoroughly.
What does Amazon do with exchanged items?
They have 3rd party vendors who buy back the exchanged products from Amazon.
How do I get a refund if I return the new laptop bought under the exchange program?
If you return the laptop bought under an exchange program then the money you have paid gets refunded to your payment method. The exchange value for the old product is credited to your account in the form of Amazon Gift Cards.
In no case, the old product is returned or the value of the product is paid in cash to you.